Hi Frances,Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered.Our website is an independent online pokies comparison and review platform. We don’t operate casinos or manage player accounts, but we do actively monitor player feedback and use it when reviewing and reassessing casinos listed on our site.Reports like yours are taken seriously, and Trip2Vip will be re-evaluated as part of our ongoing review process.We appreciate you sharing your experience — it helps other players make more informed decisions. Yes, pokies are legal to play online in Australia, but with some conditions. Australian law restricts licensed operators within the country from offering online pokies, so most Australian players access pokies through offshore casinos licensed in jurisdictions like Curaçao or Malta. These casinos are generally safe and regulated, but players should always choose reputable sites to ensure fair play and secure transactions.