Thank you, Ragmn82, for confirmation and for using the Casino Guru complaint resolution centre. Based on your update, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help. Thank you very much for submitting your complaint. I’m sorry to hear about your problem. While we believe that casinos are allowed to close players' accounts whenever and for whatever reason, we also believe that the remaining balance should be paid unless the player seriously breached the casino's T&Cs;. Thank you very much for submitting your complaint. I’m sorry to hear about your problem. While we believe that casinos are allowed to close players' accounts whenever and for whatever reason, we also believe that the remaining balance should be paid unless the player seriously breached the casino's T&Cs;.