Seeing your primary email account in a non-working state is definitely a big jolt. But, it is a common problem, which is faced by thousands of email users every day. If you too are dealing with a non-functional Bellsouth email, then you can follow certain steps to bring back the email to its original state.

An email account can go into hibernation due to any problem or technical glitch. A combination of wrong buttons pressed by you could result in a non-functioning email, and then, you need to find an alternative as to how to send emails to your contacts. Bellsouth email being a business class email is used by millions of users for their official tasks. So, it is understandable that if Bellsouth email stops functioning out of the blue, then how big of a jolt it is for the users.

This is exactly what users are dealing with right now. When they are trying to compose an email or perform any other task, they see a message being popped up that says, ‘loading’, which remains as it is until they click back or close the tab.

When Bellsouth email users click ‘compose’ option to compose an email, they get a message at the bottom of the screen. When they try to delete that message, then they get the same message along with an expression, i.e., ‘minty/page/compose’.

When they bring their mouse over the ‘gear wheel’ or when they click the ‘gear wheel’, it begins to spin and does nothing more. That ‘gear wheel’ is nothing but an option to get into email account’s settings. They get the same message but with a different expression, i.e., ‘yucs-help_inner’.

Bellsouth email users have told that this problem is specifically coming when they are accessing their email accounts in Mozilla Firefox. The same email account is working fine in Windows Live Mail or Apple Safari.

Getting a solution to this problem:

The solution for this issue begins with disabling graphics hardware acceleration. This feature was not there in older Mozilla Firefox versions, but have been added recently. This feature has made the performance of Firefox a lot better.

Bellsouth email users need to restart their Mozilla Firefox in order to allow the new settings to take effect. They need to first save all their ongoing work before shutting down the browser.

After restarting the browser, they will have to follow below-mentioned steps:

1. Click on the orange Firefox button given at the top-left corner of the screen. After that, click the ‘Options’ button. If they can’t find the ‘Options’ button, then they will have to go to ‘Tools’ and then, click ‘Options’.
2. After clicking ‘Options’, they need to click the ‘Advanced’ tab followed by ‘General’.
3. You will have to look for ‘User Hardware Acceleration’ option in ‘Settings’. Once found, uncheck the box corresponding to it.
4. Now, restart the browser and see if the problem is solved or not.

If it hasn’t been solved, then you will have no other option but to take help of Bellsouth email help and support providers. They will guide you regarding this issue in the most accurate way. Since this problem is appearing in Firefox, then why don’t you get in touch with Firefox support as well? Or, switch to a different web browser until the problem is fixed.

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